Author: HCMUD 367

North Harris County Regional Water Authority (NHCRWA) Announces Rate Increase

The NHCRWA fee on your water bill is imposed by the North Harris County Regional Water Authority to fund surface water conversion as mandated by the State of Texas. NHCRWA will increase their fee on April 1, 2020 from $4.30 per thousand gallons to $4.70 per thousand gallons. Harris County MUD 367 does not control this fee, which is a direct pass through cost, with increases expected annually. Water conservation practices are strongly encouraged.

For additional information, please click here to read the NHCRWA Amended Rate Order and Updated Pricing Policy.

Click here for water conservation tips.

Resolution Adopting Policy and Procedures For February 2021 Freeze Event Leak Adjustment Credits

Harris County Municipal Utility District No. 367 (the “District”) has adopted a Resolution Adopting Policy and Procedures for February 2021 Freeze Event Leak Adjustment Credits (the “Resolution”) under which the District will consider permitting a credit because of loss of water due to rupture or other damage causing a leak in a customer’s water line(s) due to the winter storm and freeze event of February 2021 (the “Freeze Event”). Credit may be given for water usage and sewer usage in excess of the customer’s average usage, as determined by the District pursuant to the Resolution (the “Freeze Event Leak Adjustment Credit”). The Freeze Event Leak Adjustment Credit is limited to the billing cycle(s) containing the days included in the Freeze Event (the “Applicable Billing Cycle(s)”) and must be requested by May 1, 2021. Customers may apply for no more than one (1) Freeze Event Leak Adjustment Credit per account.

Freeze Event Leak Adjustment Credits Request Form (PDF)

Partnership with Rachio Smart Sprinkler Controllers

MUD 367 is excited to announce our partnership with Rachio Smart Sprinkler Controllers to offer a substantial discount on their Rachio 3 model.This controller attaches to your current sprinkler system and can determine how much water your landscape actually needs.

Don’t water in the rain! Rachio’s weather intelligence customizes your yard details using technology and science!

RACHIO 3 Smart Sprinkler Controller for 8 (or less) zones – MUD 367 resident cost: $89.99 + tax (retail: $229, a savings of $139.01)

RACHIO 3 Smart Sprinkler Controller for 16 (or less) zones – MUD 367 resident cost: $94.99 + tax (retail: $ 238.11, a savings of $143.12)

Additional information and ordering available on the Rachio’s website:
https://go.rachio.com/hcmud367

Some Restrictions Apply

Rachio 3 Flyer (PDF)

Winterizing Your Sprinkler System

MUD 367 strongly recommends winterizing your sprinkler system to avoid a burst & leak after a freeze. The attached “How To” video offers step by step guidance:

Calculate Your Monthly Water Bill in Real-Time

Harris County MUD 367 has recently developed a simple water bill calculator so that residents can see what their water bill would be on any given day of the billing cycle. From the “Usage” tab in the Eye on Water app, simply look up your current monthly water usage (in thousands of gallons) and then use this value in the drop-down menu of the water bill calculator. The calculator is broken down by the same three components as your monthly water bill. The calculator can be found on the Water Bill Calculator page.

In Response to the COVID-19 Pandemic, Please Review the Following Information

Harris County Municipal Utility District 367’s Board of Directors is conscious of maintenance costs incurred by the District. Clogged pipes cause major problems in wastewater treatment facilities. They may also cause home plumbing issues. Residents can help maintain a working sanitary sewer system by being mindful of what they put down the drain or flush down the toilet.

The following items should NOT be put down the drain or flushed:

  • DO NOT FLUSH Feminine hygiene products in the toilet:
    Items such as tampons and feminine pads are absorbent and increase in size after exposure to water in the pipes. This causes clogs in plumbing and the District’s sewer system. These items should be disposed of in a wastebasket.
  • DO NOT FLUSH “Flushable” sanitary wipes and baby wipes down the toilet:
    Despite being labeled as flushable by the manufacturer, these products may clump up in the pipes and cause clogs. Instead of flushing these items, keep a waste receptacle by the toilet for disposal.
  • DO NOT FLUSH Cotton swabs such as “Q-tips” in the toilet:
    These items include stiff cardboard or plastic stems in the middle which can clog pipes. Also, if they do make it to a wastewater treatment plant, they must be removed from the water and hauled to a proper trash facility. This creates an extra cost for your District.
  • DO NOT FLUSH Diapers down the toilet:
    Whether cloth or disposable, infant and adult diapers should never be disposed of in the toilet. They are too large to fit through the plumbing of your home and cause blockages in District pipes that take wastewater to treatment plants.
  • DO NOT FLUSH Cotton Balls and Paper Towels in the toilet:
    These items are too bulky to fit through the pipes and will cause plumbing obstructions.
  • DO NOT FLUSH Cigarette Butts in the toilet or wash down the sink:
    Cigarette butts build up over time causing clogs and accumulate with other solid waste that should not have been flushed. These items must be hauled away to a trash facility, costing your District additional expense.
  • DO NOT POUR Cooking Grease down the drain or in the toilet:
    While hot cooking grease may seem easy to pour down the kitchen sink, it cools quickly once exposed to plumbing. Congealed grease can build up over time and create clogs.
  • DO NOT FLUSH Condoms and other prophylactics in the toilet:
    These items may cause clogs in the system and if they make it to a wastewater treatment facility, will have to be hauled to a proper trash disposal plant, increasing costs to your District.

Essentially, only wastewater and human waste should go down the drain or be flushed. Your help in adhering to these guidelines is greatly appreciated and will save your District unnecessary expenses.

Update Regarding City of Houston Main Line Break

Harris County Municipal Utility District 367 (HCMUD 367) residents may have learned that there is a main line break that is affecting the east side of City of Houston. A boil water notice has been suggested for residents of the City of Houston only at this time.

This news post is to let HCMUD 367 residents know the District’s water system disinfects any surface water received from the City of Houston. Additionally, the District’s water flow does not come from the East Facility where the 96” Main Line break occurred yesterday. The District’s water system is working as designed and without issue.

As a preventative measure, the District operator, Municipal Operations and Consulting, Inc., has made adjustments to the water supply from surface water to all ground water to further protect residents from any concerns.

Again, the District may not be affected in any way by the situation in City of Houston. If a boil water notice is required by the District or the Texas Commission on Environmental Quality, this post will be updated with that information.

Let your neighbors know there is no reason to be concerned! Share this post out to social media.